Non-refundable purchase: AESS is happy to accept returns, repairs and replacements. Once the order has been placed it cannot be refunded (including special occasion event products). *Excludes school uniforms. Items will be repaired or replaced with the same or better quality, design or make as previously provided. Products that has personalisation cannot be returned.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
It takes some time before your refund is officially posted. Please check your bank account statement if we have processed a refund; or contact your credit card company. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at aknight@australianess.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at aknight@australianess.com.au and send your ordered product/s to:
Australian Embroidery Screen Print & Sublimation (AESS),
749 Port Road, Woodville,
SA, 5011.
Shipping
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
