Returns & Refunds Policy

AESS is happy to accept returns, repairs and replacements. Once the order has been placed it cannot be refunded (including special occasion event products). *Excludes school uniforms. Items will be repaired or replaced with the same or better quality, design or make as previously provided. Products that has personalisation cannot be returned. 

• If you simply change your mind (for example size, colour, style is not what you expected), you may return the item within 30 days of delivery.  
• To be eligible: 
  • The item must be unused, in original condition (with all tags, packaging, accessories intact).  
  • It must be returned in its original packaging.  
  • Proof of purchase (order number, invoice) must be provided.
• You will receive a refund to your original payment method, or store credit (depending on your preference and our policy).  
• Return shipping costs for change of mind returns are borne by the customer.  
• Items on sale or clearance may be excluded from refunds for change of mind (or subject to store credit only) – specify whether your store follows this.     

• It takes some time before your refund is officially posted. Please check your bank account statement if we have processed a refund; or contact your credit card company. There is often some processing time before a refund is posted. 
• Please contact us within 7 days of delivery (or sooner) to report the issue. Provide your order number, describe the issue, and include photo(s) if practical. 
• Once the item is assessed and approved:
  • We will offer a replacement, repair, or refund, depending on the nature of the fault.  
  • We may cover return shipping or provide a prepaid label for genuine faults or errors on our part.  
• Normal wear and tear, misuse, or damage caused by the customer may not qualify for a refund or replacement.  

The following items may not be eligible for return for change of mind (or have limited eligibility): 

• Personalised or customised garments or items (e.g., custom teamwear) once production has commenced.  
• Items in the “Hygiene” category where opening the packaging compromises hygiene (e.g., swimwear, undergarments) unless faulty.  
• Clearance / final sale items (unless faulty) — specify your store’s stance.  
• Gift cards / e-vouchers (not refundable).  
• Items returned after the specified time frame or not in original condition.  

1. Contact our Customer Service team (via email or the contact form on the website) and quote your order number and reason for return.  
2. We will provide you with a return authorisation and instructions (including return address).
3. Pack the item securely (including any original packaging) and send to the specified address. For change of mind returns: you are responsible for the shipping costs and the risk of loss in transit until we receive the item.  
4. Once the item is received and inspected, we will notify you of the outcome (approved/rejected).  
5. Refunds will be processed back to the original payment method (or as store credit, if chosen) within a reasonable timeframe (typically 5-10 business days of approval).  

• For a valid return, refunds cover the cost of the item only (unless the return is for a faulty or incorrect item).  
• Original shipping charges are not refundable for change of mind returns.  

• If you wish to exchange an item (e.g., for a different size or colour), this can be treated as a return of the original item (per the return criteria) plus a new purchase of the replacement item.  
• At this stage we may not hold the replacement item until we receive your return.  
• Shipping costs for the replacement and return may apply (or be waived at our discretion).  

• If you wish to cancel your order before it has been shipped, please contact us immediately.
• Once the item has shipped, the return process above applies.  
• In some cases, cancellation fees (for payment processing) may be applied.  

• Nothing in this policy affects your legal rights under the Australian Competition & Consumer Commission (ACCC) or the Australian Consumer Law (ACL).  
• Under the ACL, you are entitled to a remedy if the product is faulty, unsafe or does not do what it is supposed to do.  In some cases, cancellation fees (for payment processing) may be applied 
• We abide by these laws and will provide repair, replacement or refund as required.  

If you have any questions or wish to initiate a return, please contact us: 

• Email: sport@sportscentre.com.au 
• Phone: 1300 123 609  
• Subject line: “Return/Refund – Order # [insert]” 
  Our team responds within1-2 business days.